Delivery and Returns Policy

Delivery Policy

We endeavour to send out orders as soon as possible but please allow 3-5 working days for your order to be processed. We offer free delivery on orders over €50 but this offer is for a limited time and may be withdrawn without prior notice.

We do not cover shipping costs on return items. Check with your local post office for charges. Also, additional charges apply for delivery of replacement items. Delivery costs may vary depending on the amount of replacement items. In general additional delivery costs range from €3.40 – €10.00 depending on the items.

For UK orders, our standard shipping rate is €6.99. Please note we only ship to Mainland UK, Chanel Islands are not included. Where an order is placed for the Chanel Islands, the order will be cancelled and will be refunded.

Our standard international shipping rate is €19.99 per item category and the same returns policy applies for international orders.

Returns Policy

Your satisfaction is our first priority. If you are anything less than delighted with any item, for any reason, you can return it unused and in a saleable condition within 28 days of receipt for a full refund or exchange, under the following conditions:

Goods must be returned

  • Within 28 days of receipt
  • In an unused/unworn condition
  • With the original delivery docket
  • With the original packaging/boxes

Refunds and Exchanges are not permitted after the 28 day period.

All returns need to be returned to the below address:

VODI Sport
Seafield Business Park, Seafield, Youghal
Co. Cork,
Ireland

Gift Vouchers

Please note that no returns are permitted on gift vouchers.  Gift Vouchers should be treated like cash.  If a voucher is lost, stolen etc. it will not be replaced under any circumstances

How to send back a return

Please contact us at info@vodisport.com to process your return. DO NOT RETURN YOUR ITEM(S) WITHOUT NOTIFYING US FIRST.

Do I have to pay to return?

We do not cover shipping costs on return items. Check with your local post office for charges. Also, additional charges apply for delivery of replacement items. Delivery costs may vary depending on the amount of replacement items. In general additional delivery costs range from €3.40 – €10.00 depending on the items.

How long can I keep my order before returning?

Return your items to us within 28 days of receiving them.

How long will it take to process my return?

Returns are processed within a few days of us receiving the goods back. Please allow up to a week for refunds to show on your account.
We’ll refund you by the same method as payment (i.e. credit card, laser card)

Received the wrong items?

If this happens we will endeavour to get the correct items out to you as soon as possible. We will cover the cost of returning these items.

The item is faulty?

  • If you are unhappy due to a perceived technical product fault or misdescribed product, please contact us to arrange a return.
  • VODI Sports reserve the right to take a reasonable amount of time to make a decision on the product.
  • We commit to reverting to the customer with a decision within 10 days.
  • In certain cases, the product may also be reviewed by a member of the VODI team.
  • Customers will be offered in this order: repair, replacement or refund.

For further information on VODI Sports Customer Delivery & Returns policy, please email info@vodisport.com.

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